Support: Invoice Support

Here you will find answers to the most frequent questions about fees, e-invoice and cancellation.

The invoice refers to the number of GTINswith published images on 31 December. If you have deleted any images after this date, you will still be charged for them. To see this in Validoo, you can generate a report by going to the “Reports” tab and selecting “Articles with Images”.

The invoice covers an annual service fee for Validoo Item. When signing the agreement, you pay an annual service fee for the remaining months of the year. Read more about Validoo Item prices and terms & conditions.

The invoice refers to a quality assurance fee (per individual GS1 Global Trade Item Number).

Read more about pricing and terms and conditions for our quality assurance services.