Operational Information for Validoo services

Here you can see up-to-date operational information on planned updates and current outages for Validoo's system

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2019-08-13 Scheduled system maintenance in Validoo Q-lab between 5PM to 7PM

Status: Planned

Published: 12:10, August 13, 2019

GS1’s Validoo Q-lab system for quality checks is under maintenance on Tuesday 13/8 between 17:00 and 19:00. User Interface will be availible and you can check your reports during this time.


2019-07-11 Resolved – Issue that affects incoming traffic to Validoo

Status: Resolved

Priority: High

Published: 10:10, July 11, 2019

Updated: 14:58, July 11, 2019

Description: During the morning, Validoo was unable to validate incoming traffic and forward information to recipients. The issue is now fixed and incoming traffic processes right now. Delivery might be delayed with 1-3 hours.

Workaround: As a supplier, you do not need to take action at the moment or resend your trade item information. The information is available in queues and will be processed in order during the day.


2019-06-03 Known bugs in connection with platform switch

Below you see the current action status for known bugs in connection with Validoo’s platform switch. The errors only affect users who are migrated to the new platform between 2019-05-29 to 2019-05-03.

The bugs will be resolved in future scheduled releases. For questions, please get in touch with our Customer Service kundservice@gs1.se .


Problems when exporting to Excel

Status: Ongoing

Published: 10:00, June 3, 2019

Priority: High

Description: When user chooses a large data selection (more than 5000 rows), the system can signal timeout and the export may be interrupted.

Action: This issue is a high priority to solve all types of exports.


2019-04-17 Resolved: Delivery delay when sharing trade item information

Status: Resolved

Priority: High

Published: 13:10, April 17, 2019

On Wednesday April 17, a problem occurred, which meant a delivery delay of trade item information between Validoo’s new and old platform where the older platform caused the malfunction. The problem was resolved later in the evening and all messages to data recipients were processed and shared.