Operational Information for Validoo services

Here you can see up-to-date operational information on planned updates and current outages for Validoo's system


2020-12-17 Resolved: Delayed receits (CIC)

Status: Resolved

Posted: 3.40 p.m. December 17 2020

We have had a malfunction today from 11 a.m, which is expected to be resolved at 4 p.m. The malfunction has caused receipts (CIC) to be sent with a delay. We are actively working to review the cause of this, and how we can eliminate the problem in the future.

2020-12-14 Phone service outage

Status: Resolved

Posted: 10:15 a.m., 14 December 2020

This morning we experienced issues with our phone service. The issue is now resolved.

GDSN Release 3.1.14 in Validoo

Status: Completed

Posted 1:15 p.m. November 4

On Saturday 7 November, we will update Validoo for standard release 3.1.14.

  • On Saturday morning, traffic will be shut down to other data pools, as well as to the GS1 Global Registry (GR). Local traffic (from a supplier that uses a Swedish system supplier) can be sent to Swedish recipients. Excluded are completely new articles, as these must be synced to the Global Registry before they can be forwarded.
  • Validoo will be completely or partially unavailable between 3 p.m. – 6 p.m. on Saturday.
  • After completed release, all traffic is switched on again to / from other data pools and GS1 Global Registry. All queued messages will then be sent.

2020-10-28 Resolved: Delay of messages and pictures due to previous malfunction – Updated information

Status: Resolved

Posted 9:40 a.m. October 28 2020

The problem with delayed messages has now been resolved and all messages that were delayed have been processed. However, we still have a delay in sending out pictures. We are working on this as fast as we can and expect to have sent out all the delayed photos the night before tomorrow. We once again apologize for this and thank you for your understanding.

2020-10-12 Resolved: Problem exporting Excel reports

Status: Resolved

Posted: 10:45 a.m., October 12, 2020

Right now we have a problem in the system that is preventing the export of Excel reports. We are working with the highest priority to solve the problem and apologize for the fact that the function is currently not available.

2020-09-10 Resolved. Issue for Chrome users in Validoo Q-lab

Status: Resolved

Posted 12:10 pm, September 10, 2020

Right now some of our Chrome users are experiencing problems with the filter / search functionality. We are working to solve this issue. We recommend trying in a different browser until the issue is resolved.

2020-09-01 Operational disruption in Validoo

Status: Ongoing

Posted 3:15 pm, September 1, 2020

We currently have some operational disruptions in our platform. We are analyzing the error and will update with more information when we know more. We apologize for any inconvenience this may cause.

2020-08-20 Launch of gs1.se with associated code lists

Status: Completed

Posted: 5:30 pm, August 20, 2020

gs1.se has been relaunched with associated code lists. The previous addresses for the code list still remain the same and the launch are not considered to have an impact. For questions, please contact ida.mlowe@gs1.se in our marketing department.

2020-07-01 Resolved issue in DataEntry and display of hierarchies

Status: Resolved 09:30, July 1, 2020

Published: 09:10, July 1, 2020

Previously, we had an operational disruption, which means that product hierarchies for items are not displayd. The disturbance affected the detailed view for trade item information (both items with status published and draft).

Solution: The issue is resolved without any remaining problems. Please log in and try again.

2019-08-13 Scheduled system maintenance in Validoo Q-lab between 5PM to 7PM

Status: Planned

Published: 12:10, August 13, 2019

GS1’s Validoo Q-lab system for quality checks is under maintenance on Tuesday 13/8 between 17:00 and 19:00. User Interface will be availible and you can check your reports during this time.

2019-07-11 Resolved – Issue that affects incoming traffic to Validoo

Status: Resolved

Priority: High

Published: 10:10, July 11, 2019

Updated: 14:58, July 11, 2019

Description: During the morning, Validoo was unable to validate incoming traffic and forward information to recipients. The issue is now fixed and incoming traffic processes right now. Delivery might be delayed with 1-3 hours.

Workaround: As a supplier, you do not need to take action at the moment or resend your trade item information. The information is available in queues and will be processed in order during the day.

2019-06-03 Known bugs in connection with platform switch

Below you see the current action status for known bugs in connection with Validoo’s platform switch. The errors only affect users who are migrated to the new platform between 2019-05-29 to 2019-05-03.

The bugs will be resolved in future scheduled releases. For questions, please get in touch with our Customer Service kundservice@gs1.se .

Problems when exporting to Excel

Status: Ongoing

Published: 10:00, June 3, 2019

Priority: High

Description: When user chooses a large data selection (more than 5000 rows), the system can signal timeout and the export may be interrupted.

Action: This issue is a high priority to solve all types of exports.

2019-04-17 Resolved: Delivery delay when sharing trade item information

Status: Resolved

Priority: High

Published: 13:10, April 17, 2019

On Wednesday April 17, a problem occurred, which meant a delivery delay of trade item information between Validoo’s new and old platform where the older platform caused the malfunction. The problem was resolved later in the evening and all messages to data recipients were processed and shared.