Operational Information for Validoo services

Here you can see up-to-date operational information on planned updates and current outages for Validoo's system


2019-06-03 Known bugs in connection with platform switch

Below you see the current action status for known bugs in connection with Validoo’s platform switch. The errors only affect users who are migrated to the new platform between 2019-05-29 to 2019-05-03.

The bugs will be resolved in future scheduled releases. For questions, please get in touch with our Customer Service kundservice@gs1.se .

Problems when exporting to Excel

Status: Ongoing

Published: 10:00, June 3, 2019

Priority: High

Description: When user chooses a large data selection (more than 5000 rows), the system can signal timeout and the export may be interrupted.

Action: This issue is a high priority to solve all types of exports.

Image compression when downloading multiple images

Status: Ongoing

Published: 10:00, June 3, 2019

Priority: High

Description: When downloading multiple images at the same time, the system is forced to compress the images to a zip file before the download can start. Right now, the system needs to clarify that compression will take place.

Action: System messages will be created to deliver full status for downloads.

2019-04-17 Resolved: Delivery delay when sharing trade item information

Status: Resolved

Priority: High

Published: 13:10, April 17, 2019

On Wednesday April 17, a problem occurred, which meant a delivery delay of trade item information between Validoo’s new and old platform where the older platform caused the malfunction. The problem was resolved later in the evening and all messages to data recipients were processed and shared.

Status: Completed

Published: 17:00, April 9, 2019

Validoo closes between 29 May to 3 June due to the change of IT platform for Validoo Item and MediaStore. All Validoo services will be unavailable during this time period.

Validoo’s new IT platform will open on June 3 at 1 PM. The current version of Validoo will be closed on May 29 at 5 PM and the data migration will continue during the Ascension weekend, in order to minimize the impact for Validoo’s users.

Downtime for Validoo

  • May 29 at 5:00 pm: Validoo is shut down.
  • June 3 at 1:00 pm: New Validoo opens.