2019-08-13 Scheduled system maintenance in Validoo Q-lab between 5PM to 7PM
Published: 12:10, August 13, 2019
GS1’s Validoo Q-lab system for quality checks is under maintenance on Tuesday 13/8 between 17:00 and 19:00. User Interface will be availible and you can check your reports during this time.
2019-07-11 Resolved – Issue that affects incoming traffic to Validoo
Published: 10:10, July 11, 2019
Updated: 14:58, July 11, 2019
Description: During the morning, Validoo was unable to validate incoming traffic and forward information to recipients. The issue is now fixed and incoming traffic processes right now. Delivery might be delayed with 1-3 hours.
Workaround: As a supplier, you do not need to take action at the moment or resend your trade item information. The information is available in queues and will be processed in order during the day.
2019-06-03 Known bugs in connection with platform switch
Below you see the current action status for known bugs in connection with Validoo’s platform switch. The errors only affect users who are migrated to the new platform between 2019-05-29 to 2019-05-03.
The bugs will be resolved in future scheduled releases. For questions, please get in touch with our Customer Service firstname.lastname@example.org .
Problems when exporting to Excel
Published: 10:00, June 3, 2019
Description: When user chooses a large data selection (more than 5000 rows), the system can signal timeout and the export may be interrupted.
Action: This issue is a high priority to solve all types of exports.
2019-04-17 Resolved: Delivery delay when sharing trade item information
Published: 13:10, April 17, 2019
On Wednesday April 17, a problem occurred, which meant a delivery delay of trade item information between Validoo’s new and old platform where the older platform caused the malfunction. The problem was resolved later in the evening and all messages to data recipients were processed and shared.