25. My order has status Waiting for trade item information in Validoo Q-lab?
The reason why an order gets status waiting for trade item information may be due to several reasons. For example, the order is below a different TopGtin than submitting for article information or ordering from a GLN and then sending article information from another. Contact customer service for assistance. Keep in mind that quality assurance can not begin until article information matches the order.
If no trade item information has matched the order after 4 weeks, the order will be closed and Validoo will get rid of the product sample as requested; Returned, destroyed or donated to charity.