1. When should I send the products to Q-lab? What happens if I send a product too late?

The recipient needs to receive information about the new products early in the launch process to begin the internal work. Normally, it is a requirement from the receiver that they need the manually checked product information no later than seven weeks before the product will be launched, but it can vary depending on the time window in question. To be sure, contact your receiver to get more information.

Learn more about grocery industry agreements in the ECR-Time Window.

The lead time for the manual check is 5 working days from receiving of samples and product information. If you need to correct an order that have got NOK result, you have to add a new order that will take another 5 days.