Frequently asked questions

Validoo Item

  • 1. What is a subscription?

    Validoo Item is a content management system. This means that the supplier publishes its trade item information in the system, and if the trade item information is approved during validation, the information will be stored in the system and made accessible for recievers/buyers. After this, it is the reciever who determines what trade item information they want to import to their systems through a "subscription." Subscriptions can be made for all trade items from a certain supplier, a specific trade item and so on.

  • 2. What should I do if I get a message that the reciever does not subscribe to my trade item information?

    Contact your buyer (the reciever) and ask them to set up a subscription in Validoo Item.

  • 3. How do I send item information privately to a specific recipient?
    If you only specify one GLN as your recipient, it is only that specific recipient that can view your product information.
  • 4. Do I have to send my trade item information once per recipient?

    Yes, at this time you must enter each recipient to take part of the trade item information. If one can enter multiple recipients at the same time is an issue for the solution supplier (the system that you have).

  • 5. How should I interpret error messages in my validation report?

    If the error message in your validation report does not provide sufficient information, you can refer to the Swedish validation rules or the GDSN validation rules, which describe all validation rules in detail.

    You can also read more about the terms the validation rules and validation reports refer to in the business document specification for Trade Item Information. You can find the validation rules and business document specification in Trade Item Information Specifications.

  • 6. How can I get my validation reports by e-mail?

    Validoo Item always sends the validation report to the system from which you sent the trade item information. You can also choose to receive a copy of the validation report to your email.

    When you sign in to MyValidoo, go to the agreement, and click on the agreement that you want to change/add an email to. We recommend that you use an impersonal email, that many people at your company have access to.

  • 7. Can I use more than one GLN to identify my company in Validoo Item?

    Yes, if your company signs an agreement with Validoo Item for each GLN. Each GLN will then function as an individual supplier in Validoo Item.

  • 8. How do I change the GLN that we use to identify my company in Validoo Item?

    Contact our customer service and we can help you set up a new agreement with Validoo Item for your new GLN. When you change your GLN, you must sign a new agreement and pay a new starting fee.

  • 9. Can I send trade item information from multiple systems?

    For each agreement one system is used. If you want to use two different systems, two different GLN and two different agreements are needed.

  • 10. I have received an invoice related to Validoo Item, how do I read my invoice?

    The starting fee and the annual service fee relates to the Validoo Item service. Read more about Validoo Item prices and terms of agreement.